North American Clients

Consumer Goods

$35,000

Monday to Friday at 9:30am to 6:00pm

  • Managing large amounts of incoming calls and customer inquiries
  • Identifying and assessing customers’ needs to achieve satisfaction
  • You are patient, empathetic, and passionately communicative.
  • Problem-solver
  • Troubleshooting
  • Handle customer complaints
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Fluent Spanish speaking is required
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Salary: $35,000.00 /year

Required experience: Customer Service - Consumer Goods: 3 years

Required language: Fluent Spanish

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