Our client, a company specialized in the sale and distribution of industrial electrical products, specializing in electric motors, controls and power transmission products, is currently seeking a technical support advisor.

Nature of position

Under the supervision of the technical director, you will have as main mandate to offer a technical support to the sales team to enable the company to provide high level customer service. As such, you will :

  • Support the sales team for more complex projects and being able to offer a solid and personalized offer to customers ;
  • Make presentations to clients with representatives as needed ;
  • Analyze, identify and resolve technical problems occurring at customers ;
  • Analyze and understand the various failures that have occurred among customers to ensure to correct and improve the products offered by the company ;
  • Perform the analysis of the potential of new product lines and new technologies and make recommendations on their relevance to company’s management ;
  • Analyze, during the new products marketing process, samples provided by manufacturers to identify any areas for improvement before presenting the final product to customers ;
  • See to the constant improvement of the product offer through the application of the product quality control method ;
  • Ensure that the various technical data sheets published for the products are available, up to date and complete ;
  • Prepare and perform informative product presentations to the sales team ;
  • Carry out every other task compatible with your functions.

Required qualification

  • DEC in electrical engineering, industrial electronic, DEP in electromechanic of automated systems, maintenance electricity, or any other relevant training ;
  • Experience in the field of electrical products ;
  • Minimum 3 years of relevant experience ;
  • Good knowledges of electrical motors and frequency converters will be considered as an important asset ;
  • Possess strong customer service skills ;
  • Really good proficiency in french and english, written and spoken ;
  • Basic knowledges in programming will be an asset.

Education / training

D.C.S. - Electrical engineering technic, D.C.S. - Industrial electronics technology, D.V.S. - Automated systems electromechanics , D.V.S. - Maintenance electricity

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Technogenie

Technogénie Ressources Inc. est une entreprise spécialisée en recrutement de ressources humaines techniques (ingénierie, gestionnaire, technique de génie, technologies de l'information, vente et représentation, approvisionnement et métiers techniques) ainsi qu'en gestion de carrière...

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