Our client is a family-owned apparel company that invests, acquires and actively manages a range of international holdings. Their core competencies include “Best in Class” socks, hosiery, intimates, and performance wear

They are currently seeking a talented, hard working and dedicated IT Support Specialist.

The right candidate will be performing the following tasks:

  • Serve as main point of contact for onsite and remote employees seeking technical assistance
  • Resolve basic network configuration issues for onsite servers
  • Perform routine troubleshooting of hardware and software applications through diagnostic techniques and discovery questions
  • Document and track appropriate actions taken to resolve issues
  • Work with service center team to provide timely resolutions of employee IT issues and requests
  • Seek out and recommend opportunities to improve efficiency and increase productivity in IT processes

Education & Experience Requirements

  • 1-4 years experience in IT or a related field.
  • Novell knowledge is an asset.
  • Knowledge of Office Windows.
  • Ability to shift work priorities as needed.
  • Comfortable helping employees sort out technical issues onsite and remotely via phone
  • Learn and develop competency in new systems and technologies as business processes change.
  • Working knowledge of client machine hardware troubleshooting
  • Working knowledge of client machine software troubleshooting
  • Working knowledge of common client machine imaging systems
  • Experience with Audio Visual Support & inventory management processes
  • Proficient with common backup practices, and Windows Update Services
  • Network troubleshooting

Required experience:

  • IT Support: 3 years

  • Job Location
  • Company
The location shown on the map is approximate and is included for information purposes only.

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