Our client located in Laval is a dynamic and fun work place.

  • Account Manager 
  • An aggressive closer 
  • Fond of cold-calling 
  • Phenomenal at relationship building 
  • Process and script oriented 
  • Ambitious 
  • Hard-working 

You will be responsible for developing long-term relationships with our house accounts, by addressing their ongoing product requests, inquiries or issues. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our products according to the customers' needs. 

Key Responsibilities: 

  • Manage a select list of house accounts, by following up on placed orders, inquiring on delivery status, forecasting and client's satisfaction 
  • Oversee all the company's corporate contracts and group purchasing agreements, including system updates, forecasting, relationship building and follow-ups 
  • Become the main point of contact for all new and existing customer inquiries, coming from the web (online quote requests) or by email 
  • Maintain records of all customer interactions, quotes, orders and cases in the company's CRM system 
  • Educate our clients on the different lines of products, as well as current and upcoming promotions when applicable 
  • Work closely with Sales, Marketing and Customer Service to continuously improve our client experience and increase sales 
  • Provide support to the customer service department, by taking client calls and processing customer requests 
  • Become an internal resource for our ERP/CRM system 

Required Skills and Experience:

  • Bachelor's degree or a combination of relevant work experience 
  • 1-3 years of experience in an office environment or in Sales (Customer Service, Call Center or Inside Sales type of role would be considered an asset) 
  • Excellent verbal and written communication skills in French and English 
  • Knowledge of MS Office Suite applications, including Outlook, Excel, Word and Power Point 
  • CRM & NetSuite experience (an asset) 
  • Proven ability to manage multiple projects at a time, while maintaining high attention to detail 

   sales service Account Manager customer Cold-Calling

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