IT Analyst

Our client is a construction firm with a portfolio of various commercial/industrial buildings. Since over 50 years of operations, they are a true leader within their industry. Presently, they are fully recruiting for an IT Analyst.

SUMMARY

The IT Analyst is primarily responsible to provide front-line help desk support. This includes on-site support, phone support, as well as remote support and support for remote offices.

RESPONSABILITIES

• Support and maintain cellular phones as well as the management agents and apps installed on them;
• Support client’s employees with their technology needs;
• Packing and shipping equipment;
• Calling vendor or manufacturer support for troubleshooting;
• Receive inventory;
• Support and maintain office equipment, such as desktops, printers, laptops, monitors,        
• desk phones;
• Support and maintain our clients internal address lists;
• Execute employee lifecycle tasks, including onboarding, offboarding, upgrades for
• accounts, equipment, and data;
• Manage VPN connectivity;
• Works with incident system to log and review tickets, take ownership of issues, and
• follow them until their completion;
• Creates, updates, and maintains proper documentation and inventory;
• Works with the team to create, maintain, and modify procedures.

REQUIREMENTS

• 3-5 years’ experience;
• Strong communication skills, oral and written;
• Bilingual (French and English);
• Knowledge of department-size printers, Xerox a plus;
• Experience with and knowledge of Android phones, preferably Samsung;
• Experience with and knowledge of Windows 7 (or newer), Windows Server, Active
• Directory, and Exchange.