The Customer Care Team Leader responds to the various requests from customers after placing orders on the company's website and oversees the After-Sales Customer Service team.

Tasks:

  • Coach and provide advice to employees on the team's processes and operational procedures;
  • Support calls and emails from customers who buy online and in-store
  • Offer customers an exceptional customer service experience by providing information on products, features and answering technical questions
  • Follow up with customers until the resolution of the issue
  • Receive complaints, criticisms and requests from customers to develop appropriate solutions
  • Perform any other duties relevant to the position

Requirements:

  • CEGEP school diploma
  • Bilingualism (French and English) spoken and written
  • 5 years of experience in a Customer Service position
  • 2 years of experience as a Team Leader in a similar position

Skills:

  • Ability to develop quality interpersonal relationships
  • Capacity of working under pressure and to solve problems
  • Have initiative and a good sense of planning and organization
  • Ability to perform multiple tasks simultaneously.
  • Computer literate
  • Patience, attentiveness, time management
  • Clear communication skills (phone and email)

  • Job Location
  • Company
The location shown on the map is approximate and is included for information purposes only.

Groupe Holiday

Depuis 1952, le Groupe Holiday domine l’industrie canadienne des valises et des bagages souples, essentiellement à travers l’exploitation de ses licences. Fondé en 1984 par un pilote de ligne, Travelpro, qui détient onze brevets plus six en instance, est l’inventeur de la valise verticale à roulette,...

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