Our client is an international and growing company in the computer sector. Specializing in developing cloud computing management solutions for the past 30 years for their clientele and with 15 offices in the country and many services to offer, the company is seeking a quality assurance analyst who will be the resource person for everything related to applications and their maintenance.

The candidate will in charge of making sure that the company applications work well while working in their Downtown Montreal office.

As a Quality Assurance + Applicative Maintenance Analysist, your tasks consist of:

  • Answering calls and emails of levels 1 to 3 that customer service receives.
  • Helping clients when using the HR web system and online training.
  • Being in charge of clients and different company participants.
  • Taking charge of customer questions and incidents, then find solutions.
  • Offering an excellent customer service to clients in order to win their trust and respect.
  • Collaborating and working with business analysists and the programming team.
  • Creating test scenarios.
  • Carrying out automated and manual tests (integrated, non-regression, functional) on the applications.
  • Following-up on faults and new orders.
  • Taking part in acceptance tests and helping users.
  • Creating status reports for internal employees.
  • Recommending and issuing changes that will improve the QA process efficiency.
  • Taking part in standardizing ISO standards and developing new tools.
  • Training new internal resources.
  • Carrying out any other similar tasks.

If you are ready to take on new challenges, we would like to meet you!

The benefits of the position?

  • Flexible schedule.
  • Paid gym membership (up to 150$).
  • 3 weeks of vacation.
  • Group insurance.
  • Breakfast every Friday morning.
  • Seniority and performance bonus.
  • Located in the heart of Downtown Montreal.
  • Quick job start.
  • Accessible by public transportation.
  • Great work environment in modern offices.
  • Job stability / Long term.

Bedard Resources offers you:

  • In business since 1996.
  • We tailor to all industries.
  • We have 10 convenient locations.
  • Our services are free for job seekers.
  • Your application will remain confidential at all time.

The ideal candidate will:

  • Be disciplined, motivated and passionate about IT problem solving.
  • Be organized and meticulous.
  • Be self-efficient and resourceful.
  • Be able to learn new tasks and help others.
  • Have excellent communication skills and interpersonal relations.
  • Have team spirit and be able to take initiative.
  • Be focused on results and customer service oriented.

Requirements:

  • DCS or Bachelor’s degree in computer science or in software development.
  • Knowledge in developing web-based applications (asset)
  • At least 2 years of experience in a similar position (field of testing and maintenance).
  • Very good level of bilingualism (French and English – spoken and written).

Salary: 45 000$ to 50 000$ per year, based on experience.

Schedule: Day / 8:30 AM to 5 PM (flexible, as long as you arrive before 10 AM).

Status: Permanent

Please send your CV to Michael Tejirian


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Bédard Ressources Inc

Nous sommes une agence de placement spécialisée dans le recrutement de personnel et les ressources humaines. Avec une expertise de plus de 35 ans, nous offrons des emplois permanents et des emplois temporaires dans divers domaines tels que l’administration, le crédit, le secteur industriel ainsi que des postes de cadres...

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