Guarantee Department Supervisor # 953

Recruitment partner of this company since 2016.

Leader in the soul and experience motivator, we have a Supervisor position to offer you!

With offices across Canada, our client has built themselves a solid reputation in their field! If you want to join a company where their values are well-established and respected, you will not be disappointed to work for our client, trust us! I can bet that you will love it!

Your role will consist of supervising all work related processing the department’s claims and guarantees

The main tasks will be as such:

• Manage a team (3 employees) – Train, coach, performance follow-up, KPI report, evaluation, etc.;
• Follow-up on the department’s performance – Write reports on complaints, follow-up on employees’ delay in response, the quality of submitted files, relaunch manufacturers/providers for the submitted/rejected claims;
• Support operations – analyse the quality of files received, improve processes and update guarantee terms;
• Follow-up on recall campaigns – update files, call the operations department, communicate with manufacturers to get an extension;
• Negotiate deals with manufacturers for terms of reimbursement, hourly rates, etc.;
• Revise and approve claims made by the team;
• Revise manufacturers’ credits to make sure to receive everything the company is eligible to receive in terms of reimbursement;
• Other responsibilities related to the position.

If you are ready to take on new challenges, we want to meet you!

The benefits of the position?

• Company in business for over 30 years.
• Social benefits offered to employees after 2 months of service.
• Group RRSP.
• Exciting challenges.
• Great career opportunity.
• The employer is open to new ideas!
• Company values focused on employees.

Bedard Resources offers you:

• In business since 1996.
• We tailor to all industries.
• We have 10 convenient locations.
• Our services are free for job seekers.

• Your application will remain confidential at all time.

The ideal candidate will:

• Be analytical and have attention to detail.
• Be focused on team work.
• Take initiative and be organized.
• Prioritize.
• Show leadership.

Requirements:

• Diploma of College Studies or Bachelor’s degree in Administration.
• Excellent knowledge in MS Office (especially Excel).
• Basic technical knowledge in mechanics – an asset.
• Experience in the heavy equipment or automotive industry.
• At least 5 years of experience in a similar role (2 to 3 years of experience in team management).
• Experience in the claims and/or guarantee department in a manufacturing sector.
• Excellent level of bilingualism.

Salary: 55 000$ to 60 000$ per year, based on qualifications.

Permanent: Day, full-time.

Status: Permanent.

You think you have what it takes? Please send your resume to Genevieve Depairon.