Customer Service Supervisor #952

Recruitment partner of this company for over 10 years

Do not miss this opportunity to work in an amazing company! Leader and motivator, we have a supervisor job to offer!

Our client is a well-known manufacturer in the industrial park in Blainville and is in the process of hiring for their customer service department. Are you known for being dynamic, going all the way for projects and giving customer service like no other? This is exactly what we and our client are looking for!

As a customer Service Supervisor, you will have to:

• Manage a team (5 employees) – training, coaching, performance follow up, evaluation, KPI report, etc.
• Provide operational support – department business functioning analysis, improve the process, optimize employee productivity, etc.
• Organize and take part in meetings with different departments (customer service, sales, production)
• Be the person of contact between customer service and the representatives
• Make a stand during problematic situations with clients.
• Verify and authorize the submissions made by customer service representatives
• Write complex level quotes.
• Authorise the release of orders.
• Ensure that everything in the department runs smoothly

If you are ready to take on new challenges, we would like to meet you!

The benefits of the position?

• Renowned company and located in the North Shore.
• Employee benefits.
• Defined contribution pension fund offered.
• Days off.
• Great work environment.
• Quick job start.
• Every other Friday finishing at noon.
• The company is closed for 6 days during the holidays.
• Performance bonus.

Bedard Resources offers you:

• In business since 1996.
• We tailor to all industries.
• We have 10 convenient locations.
• Our services are free for job seekers.
• Your application will remain confidential at all time.

Requirements:

• Studies or refresher training in a similar field.
• At least 5 years of experience in a similar management position.
• Experience and knowledge in elaborating a technical and complex submission.
• Ability for continuous improvements and business analysis
• Experience in the industrial or manufacturing field.
• Knowledge in Microsoft Office.
• Knowledge in the ERP systems.
• Bilingualism is mandatory both spoken and in writing.

The ideal candidate will:

• Have leadership and be able to motivate a team.
• Be customer service oriented
• Easily be able to establish interpersonal relations.
• Be very organized.
• Be polite and professional.
• Be a team player.
• Be able to manage stress.
• Be able to defend their ideas and materialize them.

Salary: Based on experience

Schedule: Day / an average of 37.5 hours per week / 7:30 AM to 4 PM / every other Friday until noon

Status: Permanent

You think you have what it takes? Please send your resume to Genevieve Depairon