Customer service coordinator #953

New recruitment partner of this company.

It’s important for you to work for an employer that takes care of their employees and sustains deeply rooted company values? We offer you great work conditions and a possibility of professional advancement!

A rapidly expanding distribution company, renowned since the 1970s, is currently in a hiring period for their customer service department. You have strong abilities to establish business relations, are thorough and are known for your good sense of humor? You could be the highly-sought person for this position!

As resource person for this department, your position will consist of:

• Answering clients’ requests for information.
• Taking orders and saving them in the Oracle system.
• Ensuring a follow-up of the processing of the orders.
• Confirming with the clients the delays of delivery and communicate with them any changes.
• Keeping up to date clients’ folders (delivery address, billing address, contact person, etc.).
• Managing and coordinating the problems related to credit and orders.
• Supporting and collaborating with the sale representatives – create and keep up to date the list of price/products, creating submissions, etc.
• Creating diverse reports and detailed records.
• Billing clients.
• Finding solutions for problems related to customer service and orders.
• All other related tasks.

If you are ready to take on new challenges, we would like to meet you!

The benefits of this position?

• Company in business for over 40 years.
• Rapidly expanding company.
• Group insurance.
• Group RRSP (up to 4% of the salary).
• Gym on site.
• Incentive and performance programs.
• The company offers 5 personal/sick days.
• Many other benefits such as reimbursement training courses, etc.

Bedard Resources offers you:

• In business since 1996.
• We tailor to all industries.
• We have 10 convenient locations.
• Our services are free for job seekers.
• Your application will remain confidential at all time.

The ideal candidate will:

• Have excellent organization and communication skills.
• Be customer service-oriented and will have the ability to solve problems quickly.
• Be detail-oriented and analytical.
• Have a good ability to manage priorities.
• Have a well-developed team spirit.

Requirements:

• Administration or marketing diploma – an asset.
• Knowledge of MS Office.
• Knowledge of the SAP or JD Edwards software.
• Experience in the distribution or manufacturing industry.
• Experience in the industrial sector – a considerable asset.
• Experience of 3 to 5 years in a similar position.
• Perfectly bilingual.

Salary: 45,000$ to 50,000$ per year, based on experience and competencies.

Schedule: 8:30am to 5pm or 8am to 4:30pm – 37.5 hours

Status: Permanent